HELP & FAQs
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DELIVERY
Standard Delivery within UK is usually expected in 2-4 business days, unless stated otherwise by banner message– Delivery times are not guaranteed via standard delivery.
Standard delivery is a flat rate £2.75 up to an order value of £40.
FREE UK delivery is available on orders of more than £40, the option will automatically become available to select when your cart qualifies, no code needed, easy peasy! FREE UK delivery is sent using the standard service.
Express delivery is not currently available. (WEF: 08/11/2024)
Need it next working day?
Sure, we would recommend you order via Amazon & choose the required delivery speed required.
Our Amazon store can be seen here
We are currently trialling using Amazon’s multi channel fulfilment, this means your order information is sent to Amazon who will pick, pack & dispatch your order. (trial started 18/02/25)
We are not currently delivering outside the UK, EU orders can be placed via Amazon by clicking here
We are not currently delivering outside the UK, international orders can be placed via Amazon by clicking here
We are currently trialling using Amazon’s multi channel fulfilment, this means your order information is sent to Amazon who will pick, pack & dispatch your order they will decide based on warehouse location & delivery address location how to package your order (trial started 18/02/25)
We can do this, sure thing!
Just enter their delivery address at checkout by unticking the ‘ship to billing address’ on the left hand side of the checkout screen, as we are currently trialling Amazon’s multi channel fulfilment we are not currently able to offer gift messages – however items are individually gift packaged so will arrive gift ready!
HELP & FAQs
Our returns & exchange info can be seen here: Returns & Exchanges
We offer no quibble returns, Our full policy can be seen via the link above
Our payments are handled securely by Paypal, Stripe & ClearPay.
You can use your Paypal account to make payment by logging in when prompted, alternatively you can use card via the Stripe form at checkout or Paypal
– To use card as a Paypal guest choose the ‘Pay with debit or credit card’ link under the login boxes.
Clearpay allow shoppers to buy goods online or in-store there and then, but pay for it later through installments, our minimum basket for Clearpay orders is £15, Clearpay is a form of credit.
Payments are charged in Great British pounds.
Please contact us immediately with your order number & changes needed.
Changes cannot be made after dispatch.
Please contact us immediately with your order number & changes needed.
Changes cannot be made after dispatch.
We mark each garment with an indication showing if it runs true to size, large or small on each product description, size guides can be viewed by clicking the size guides link under the add to cart button on each product page
Additionally size guides can be seen here: Size Guides
Our supply chain is made up of only independent partners many who we have now worked with for many years, see more about them here: Baby Moo’s Supply Chain
Learn more about Baby Moo’s here: About & Press
See our full T&C’s here: Terms & Conditions
See our full cookies & privacy policy here: Privacy Policy